Ordering
How do I place an order?
Choose your options on the product page, add the item to your cart, then follow the checkout steps. You'll get an email confirmation as soon as your order is placed.
Can I change or cancel my order?
Email support@jowwow.com or call +1 630-296-6944 with your order number. You can cancel an order for any reason within 24 hours of placing it, provided it has not yet been fulfilled. After 24 hours, or once an item has already shipped, please use the return process below instead.
Do you have a discount code?
Yes - use WELCOME10 at checkout for 10% off selected items. It applies to the products in our featured Home page collection, is limited to one use per customer, and cannot be combined with other discounts.
Shipping
How much is shipping?
Shipping is free on every order within the United States, with no minimum spend.
How long does delivery take?
Orders are processed within 1 to 2 business days of being placed. Most of our items are dispatched by fulfilment partners located outside the United States, so please allow 7 to 15 business days for delivery within the United States, counted from dispatch. These are estimates rather than guarantees and can be affected by customs clearance, carrier delays and peak periods.
Where do you ship to?
We ship to addresses within the United States only. We do not ship internationally at this time.
Will I get tracking?
Yes. You'll receive a tracking link by email once your parcel leaves the warehouse.
Returns and refunds
What is your returns policy?
You can return an item within 30 days of receiving it, as long as it is unworn or unused, with tags, and in its original packaging. Return shipping is free - once your return is approved we email you a prepaid return label. Full details are in our Return and Refund Policy, linked at the bottom of every page.
How do I start a return?
Email support@jowwow.com with your order number and a short description of the problem, and we'll send you return instructions along with a prepaid return label. Please don't send anything back before contacting us.
My item arrived damaged or faulty. What now?
Please inspect your order as soon as it arrives and email support@jowwow.com with a photo of the item. We'll arrange a replacement or a full refund.
When will I get my money back?
Refunds are issued to your original payment method within 10 business days of us approving the return. Your bank may take a few extra days to display it.
Payment and security
Which payment methods do you accept?
We accept all major credit and debit cards, along with Shop Pay and the other accelerated checkout options shown at checkout.
Is it safe to pay on this site?
Yes. Checkout runs on Shopify's PCI-compliant, encrypted payment system. We never see or store your full card details.
Contact
How do I get in touch?
Email support@jowwow.com or call +1 630-296-6944, Monday to Friday, 9:00 AM to 5:00 PM US Central Time. We are an online-only retailer, so email is the fastest way to reach us and we reply within 1-2 business days.