Legal notice

Site operator

Jow-Wow is a sole proprietorship owned and operated by Joseph McCracken. It is an online-only retailer with no physical storefront.

738 South Illinois Avenue, Villa Park, IL 60181, United States

Contact

Email: support@jowwow.com
Phone: +1 630-296-6944
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM US Central Time. We reply to every email within 1 to 2 business days.

Responsible for the content of this site

Joseph McCracken, at the address above.

How we operate

We do not manufacture the products we sell. Items are sourced from third-party manufacturers and fulfilment partners, many of them located outside the United States, and are shipped directly to you. Estimated processing and delivery times are shown on every product page and in our Shipping Policy.

Brands, trademarks and product photography

Brand names, trademarks and logos appearing on this site or on the products we sell remain the property of their respective owners. Where an item carries a manufacturer's brand, that brand is named on the product page. Jow-Wow is not an authorised dealer or agent of any manufacturer unless we say so expressly.

Product photographs are supplied by our manufacturing partners and are for illustration only. Any price, hang tag, certificate, promotional wording or foreign-language text that appears inside a supplied photograph is not an offer by Jow-Wow and does not form part of our listing. The only binding price is the price shown in your currency on the product page and at checkout.

Pricing and availability

All prices are shown in US dollars. Prices and availability can change without notice. If we are unable to fulfil an order at the price listed, we will contact you and refund you in full.

Governing law

This notice and any dispute arising from it are governed by the laws of the State of Illinois, United States, without regard to its conflict of law provisions.